Privacy Policy
Effective date: August 24, 2026.
Grayfield researches the pipe materials that give American houses trouble: lead service lines, galvanized steel, polybutylene, Kitec, Orangeburg. That work is publishing, not plumbing. No license, no crew, no truck. Reading here requires no account and no signup, which keeps the record this site could build about anyone very thin. Every part of that record is described below, in the order it comes into existence.
The short version
- Nothing on this site asks you to register, subscribe, or fill in a field.
- The web server writes routine request logs, the way every web server does.
- No cookie is set here, and no ad, social, or cross-site measurement code loads beside an article.
- Calling the published number passes your number and the call details to a routing service and to the plumbing company that picks up.
- Nothing about a reader is sold to a data broker.
- Residents of any state can use the request channels near the bottom of this page.
Lines the web server writes
Ordinary access logs sit on the hosting platform for security and traffic accounting. Each line holds the requesting IP address, the timestamp, the path served, the response status, and the browser identification string that arrived with the request. Those lines exist so the site stays up and abusive traffic can be spotted. They are not joined to anything else, because there is nothing else to join them to.
The single script on the page
One small inline script runs. It asks a same-origin endpoint on this domain for the rough city and state that the network edge has already worked out from the connection, then uses the answer so wording like "pros near you" names a real place. That value lives in browser session storage, disappears the moment the tab closes, and never travels back to us. No field anywhere invites you to type anything: no name box, no email capture, no quote form, no login.
Measurement, present and future
No analytics product is running on the day this policy takes effect. If one is switched on later it will be plain page-view measurement (Google Analytics 4), counting pages read, device category, and coarse region. Google would set its own cookies under Google's terms, and what reaches us is totals rather than named readers. The effective date at the top moves on the day that changes.
Dialing the number printed here
The number across this site is a routing number. Placing a call gives the routing service, and then the independent licensed plumbing company covering your area, your calling number plus the date, the length, and the destination of the call, along with whether it qualified as a referral. The routing service or the answering company may monitor or record the conversation for billing and quality review where state law allows it, and where notice is legally required you will hear it.
What the plumber holds, and Grayfield never sees
Once the call connects, the house, the pipe material, the schedule, and the price belong to that conversation and to the answering company's own privacy practices, not to this policy. A scope of work, a card number, a payment method: none of that reaches Grayfield, and nobody here will ask you for one. The referral fee behind the connection, who pays it and what it cannot buy, is laid out in how we make money, and the footer of every page discloses the relationship because the FTC expects a material connection to be visible.
Purposes, all four of them
Running the site and defending it from abuse. Connecting a caller to a partner licensed for that area. Settling referral compensation. Meeting tax, audit, and legal obligations. Nothing beyond those four. Which pipe topics get read most is useful for deciding what to research next, but that reading is counted in aggregate and names nobody.
Everyone else who touches it
The hosting provider, the call routing service, and the plumbing company that answers. Accountants or counsel see records when a specific matter calls for it, and a government agency sees them only on a valid legal demand. Reader data goes to no broker, and no advertising network is attached to this domain.
Sale and sharing, as California uses those words
California draws "sale" and "sharing" wide enough that handing a caller's phone number to a partner who pays for qualified referrals can land inside them, even where the money follows a connection rather than a mailing list. Reading an article triggers neither word. To stay clear of that routing altogether, skip the phone line, or send an opt-out request through the channels described further down.
Retention windows
Access logs rotate off the hosting platform on a short rolling cycle. Call and referral records last while billing, disputes, and audit windows stay open, then get deleted.
Rights held by California residents
Under the CCPA as amended by the CPRA, a California resident may:
- know which categories of personal information are held, and receive a copy;
- delete that information, subject to the exceptions the statute allows;
- correct anything recorded inaccurately;
- opt out of having information sold or shared in the broad sense described above;
- limit uses of sensitive personal information, which is easy to honor here because no sensitive category is collected at all;
- be treated identically afterward, since exercising a right alters nothing you are shown and nothing you would pay.
California's Attorney General posts the full statute text for anyone who wants the original wording.
Rights elsewhere in the country
Comprehensive privacy statutes now cover a long list of other states, and several of them add extras, such as appealing a request that was refused. Working out which line applies to you is not your job. Name your state, say what you want done, and the rights available there are honored.
Filing a request
Writing is the faster route. Send mail to hello@grayfieldhome.com with "privacy request" in the subject. The line at (800) 555-0195 rings partner plumbers around the clock rather than editorial staff, so a spoken request gets relayed onward, while a written one lands directly with the person who handles it. Verification is usually a matter of matching the number you give against the call records, since that number is often the only identifier in existence here. An authorized agent needs written proof from you. Answers go out inside the deadline the applicable statute sets. Both channels, and what each is good for, are listed on the contact page.
Two kinds of correction
A record about you that is wrong gets fixed on request, under the correction right above. An article that is wrong gets repaired on the page itself, and a substantive repair moves that page's updated date. The editorial policy covers how errors are reported and verified, plus an honest account of where AI assistance sits in drafting and where human editing takes over.
Signals a browser can send
Global Privacy Control is honored. Where a GPC header arrives on a request that can be tied to a person, it counts as a valid opt-out of sale and sharing, and it is acted on as one. A Do Not Track header has nothing to switch off while you read, since no cookie is set on this domain and nothing follows a reader from one site to the next.
Readers under 16
This site is written for homeowners, buyers, renters, and landlords weighing a repipe or a service line replacement, and it is not built for children. Nobody here knowingly gathers information about a reader under 16. If a phone call put a minor's details into the referral records, say so and they will be removed.
Where this policy stops
It covers data handling and nothing else. No page here is medical, legal, insurance, or plumbing advice. Health statements about lead follow EPA and CDC consensus, and lawsuit or settlement facts come only from official filings and program pages, including the closed polybutylene and Kitec class settlements. The terms of use govern your use of the site, and the accessibility statement explains how to report a barrier.
Revisions, and where to write
A material change is described here in ordinary language under a fresh effective date, never slipped in quietly. Questions belong at hello@grayfieldhome.com, or on the phone line at (800) 555-0195.